In the interest of transparency, we wanted to send a heads-up that we found a minor issue with Collector Score values, affecting ~0.0004% of collectors. The issue stemmed from certain Series 1 Moments occasionally getting more Collector Score points than they should have, as their same-play counterparts higher tiers were released as Challenge Rewards, and the lower-tier Moments were misidentified as qualifying for Challenge Completion Bonuses as well. This has been resolved and corrected and the vast majority of collectors will see no difference in their Collector Score. The affected Collectors will see a marginal score decrease.

As a result of this issue, the potential odds to score a pack in two of Wednesday's rare pack drop queues were marginally affected. 


For Priority Queue 1, the actual minimum chance to get a pack was 17.5562%. If this issue had not occurred, the expected minimum chance to get a pack would have been 17.5639%. To help mitigate the effects of this issue, we're distributing an additional 250 And Then There Were Four packs at random to 250 Priority Queue 1-eligible collectors who missed out on a pack on Wednesday. This increases the chances for all Priority Queue 1-eligible collectors to 19.7594%. Links will be emailed to the randomly selected Priority Queue 1-eligible collectors who will be able to purchase these additional packs by 8 PM PDT, Friday, July 16. 


For Priority Queue 2, the actual minimum chance to get a pack was 6.9952%. If this issue had not occurred, the expected minimum chance to get a pack would have been 6.9964%. Again, to help mitigate the effects of this issue, we're making an additional 250 packs available for purchase at random to 250 Priority Queue 2-eligible collectors who did not receive a chance to purchase a pack in the queue. This increases the chances for all Priority Queue 2-eligible collectors to 7.8710%. Links will be emailed to the randomly selected Priority Queue 2-eligible collectors who will be able to purchase these additional packs by 8 PM PDT, Friday, July 16. 

We wanted to provide the community with detail and our next steps to resolve the issue given our focus on trust.  We strive for excellence in all we do, and hope to continue to provide everyone with the best Top Shot experience possible.

You can check your Collector Score here.