What’s up Top Shot squad!
What a year it’s been. The NBA Bubble proved to be a massive success, allowing the league to safely complete the season. It was an intense three-month postseason with the Los Angeles Lakers ultimately leaving as your 2020 NBA Champions!
While the on-court action might take a hiatus, you can still get your hoops fix with us on NBA Top Shot. Just like every week, we’ll round-up the best insights and feedback from the Top Shot community and share it here. If you have an idea for us, please don't hesitate to share on Discord or Twitter.
When will we be able to buy/sell/trade unopened packs?We are actively working to revamp the functionality for unopened packs and plan to enable features like buying, selling, and trading packs from other members of the community as soon as possible. However, this is still a longer-termed project and we don’t expect these features to launch in the next little while. We will roll out these features in stages, so that we continuously improve the experience until you can do all three actions with your unopened packs. You can find out more details in our blog post about unopened packs.
I’m getting frustrated that the packs I want sell out too fast, how can I find a solution to this?
This has been a concern for some as our Premium Packs Drop 2s have all sold out in minutes. The demand has simply been astronomical, and the quantities are inherently limited, so it’s unfortunately not a problem we can fix instantly. What you can do is constantly refresh the pack listing page after a pack drops. Packs get "reserved" when people click “buy,” but occasionally fail to complete the purchase. This, at times, may free up some packs in the 15-20 minutes after a pack drop initially sells-out.Be sure to remember to double check that you're logged into your Dapper account. Also, loading up your Dapper Balance ahead of time will ease the process of your purchase. Packs that I’ve purchased aren’t appearing in my account, what’s going on?
As long as you have your Dapper email receipt, you have your proof of purchase. At times, our system takes some time to deliver the packs into your account. We are actively looking to shorten the window of time between completing the transaction and having the pack in your account. Generally, give the system about 10-15 minutes and the lag will resolve itself. If you feel you still require assistance, please reach out to @Andres | Dapper Support#2049 on Discord directly or email support at firstname.lastname@example.org with the following details:
Why isn’t my debit/credit card working when making a purchase?
If you’re using Chase, you may need to unblock your card by speaking to them directly. Cards solely tied to online banks such as Revolut and AMEX will not work, they need to be tied to traditional ones.
That’s all for this week. Stay tuned for more insights from the community coming soon.